Picture this … you’re a systems integrator helping organisations manage their buildings safely and efficiently. From the operation of CCTV, perimeter control, intercom, secure door access, fire alarms, to smoke detectors and energy metering systems, you know how to tame your clients’ existing technology and legacy software to maximise workplace safety, security, and building efficiency.
But, your expertise is in aggregating building systems, not CRM software. You pride yourself on having a customer-first attitude, but your legacy technology is slowing down your customer service. Your teams are burdened with manual admin and spend hours finding information that is dispersed across departments, spreadsheets, and databases. You know it is time to upgrade your CRM solution so that your productivity and customer experience don’t suffer.
So, you turn to SugarCRM. Your unique way of managing customer tickets is no problem for our customisable software solution. We understand you want to grow your business and enable you to upscale by taking your new CRM to the cloud. Our partner redk makes the process simple and quick, guiding you along each step of the way.
Now, you can group customer data on one platform, saving your employees hours of valuable time and giving them a stronger understanding of the customer journey. You now have a robust, reliable, and scalable CRM platform that is automatically updated so your teams have always access to the latest features and capabilities. Introducing an end-to-end automated process has allowed you to interact with your customers when it matters most and ensure consistency throughout the relationship. That’s what happens when you let the platform do the work.
At redk, we are determined to make your CRM project a success. The first step in our approach to CRM is understanding and adapting our solutions to your core business strategy and objectives. Our ultimate goal is to align the best technologies with your business plan so you can reach your objectives. Our CRM services help you close the gap between digital customer-driven strategy and tactical and operational execution.