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The Sugar Knowledgebase helps customer support and engineering teams to better manage and share structured and unstructured information. Knowledgebase allows user to create frequently asked questions (FAQs), manage files, and search and rate content - all in an easy-to-use interface. Impact
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FAQs and User RatingsIncludes full support for the management of frequently asked questions (FAQs) and support for user's ratings to prioritize the most useful information. Wikified User InterfaceUtilizes a Wiki-like user interface for managing simple, non-technical content, including posting, linking, editing and deleting content. File Management and Full-Text SearchAllows user to create, store and tag files for sharing and retrieval. Users can perform full text searches to find the information they need quickly. |
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Customer Support: Knowledgebase |


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Next: Bug Tracking