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Sugar Case Management centralizes the service history of each customer, allowing for a detailed view of customer requests and responses. Case management metrics allow managers to monitor how cases are handled and to escalate issues to ensure customer satisfaction. Impact
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Integrated Case and Account ManagementEnsure sales and marketing understand the service status of each account to prevent surprises when calling upon the account. Case EscalationRoute cases and their escalation status to the appropriate representatives to ensure timely resolution. Case MetricsMeasure case metrics, including response time and customer satisfaction rates. |
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Customer Support: Case Management |


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