SugarCRM Announces Sugar 5.1 General Availability

Delivers Enhanced Enterprise Reporting and Wireless Features

SugarCRM's user base consists of over 400,000 users on 50,000 installations in 195 countries.

Cupertino, Calif. (August 27, 2008) - SugarCRM Inc., the world's leading provider of commercial open source customer relationship management (CRM) software, today announced the general availability of Sugar 5.1, which includes new reporting and wireless capabilities for SugarCRM. The new reporting and analytics engine provides SugarCRM users with improved insight into sales effectiveness and customer behavior. Revamped wireless capabilities deliver the feature-rich SugarCRM user experience on mobile phones, including support for the popular BlackBerry® and iPhone™ smartphones.

Sugar Community Edition 5.1 is available at http://www.sugarforge.org/content/downloads/ . To sign-up for a free trial of Sugar Professional 5.1, please visit: http://www.sugarcrm.com/crm/ondemand_eval.html

Community Support

SugarCRM's commercial open source model invites the download and inspection of source code by users, developers, customers and partners, producing a higher quality product than possible in proprietary development models. During the beta process, Sugar 5.1 was installed over 10,000 times and tested by over 25,000 users.

Sugar 5.1 builds on a product legacy that has made SugarCRM one of the most popular open source projects and CRM products in the world. Since its founding four years ago, Sugar Community Edition and its related components have been downloaded over 5 million times. Over 80,000 registered community members, including 14,000 developers, have created over 500 extensions and 75 language translations of SugarCRM at www.sugarforge.org, SugarCRM's community web site. SugarCRM's user base consists of over 400,000 users on 50,000 installations in 195 countries.

"Software is transitioning from lock-in based proprietary systems to an open, standards-based world," said John Roberts, CEO of SugarCRM. "As the mass adoption of SugarCRM proves, users want freedom and choice in their software, not artificial constraints and dictates from software providers."

Sugar 5.1 Features

Sugar 5.1 offers new features and improvements across end-user and administrative functions, including:

• Advanced Reporting and Analytics provide support for complex reporting sets, matrix reports, run-time filters and integration with Microsoft Excel.
• New Wireless HTML Client delivers an improved user interface, new search capabilities, and support for BlackBerry® and iPhone™ smartphones.
• Tracker Reports provide a snapshot into system usage in order to increase user adoption and visibility into CRM utilization.
• Data Import Enhancements have been strengthened, making it easier than ever to move data from applications such as Excel, Act!, Microsoft Outlook and Salesforce.com into SugarCRM.
• Module Builder Enhancements support new relationships and templates, auditing, support for creating end-user dashlets.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

The iPhone is a trademark of Apple Inc.

About SugarCRM

SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM's open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs.
For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email contact@sugarcrm.com, or visit http://www.sugarcrm.com.

Media Contacts:

Chris Harrick, SugarCRM
charrick@sugarcrm.com
408-454-6947

Jen Spark
Schwartz Communications for SugarCRM
SugarCRM@schwartz-pr.com
415-512-0770