CRM for Call Center Kit
Learn how to leverage CRM and Social Media for your call center solution. This kit includes:
(3) Call Center Customer Success
Learn how businesses leverage SugarCRM as a flexible, cost-effective CRM solution to manage Call Center performance.
"Sugar is extremely user friendly and intuitive, and it also has the best price-to-performance ratio." - Paul Kavanagh Vice President of Technology Colloquy
(1) Social Media for Customer
Using social media for customer service and call centers is a natural extension of the work customer service and call center agents already do today.
This white paper is a must read for any customer service or call center decision maker looking to tap into the growing power of social media.
(1) The Customer-Focused Contact Center
This solution brief explains how Sugar adds value to contact centers: it provides better information to agents, increases agent efficiency, and promotes channel flexibility including customer self-service.