CRM for Call Center Kit

Learn how to leverage CRM and Social Media for your call center solution. This kit includes:

Customer Success Case Studies

(3) Call Center Customer Success
Case Studies

Learn how businesses leverage SugarCRM as a flexible, cost-effective CRM solution to manage Call Center performance.

"Sugar is extremely user friendly and intuitive, and it also has the best price-to-performance ratio." - Paul Kavanagh Vice President of Technology Colloquy


Customer Service Whitepaper

(1) Social Media for Customer
Service Whitepaper

Using social media for customer service and call centers is a natural extension of the work customer service and call center agents already do today.

This white paper is a must read for any customer service or call center decision maker looking to tap into the growing power of social media.


The Customer-Focused Contact Center Solution Brief

(1) The Customer-Focused Contact Center
Solution Brief

This solution brief explains how Sugar adds value to contact centers: it provides better information to agents, increases agent efficiency, and promotes channel flexibility including customer self-service.

Download the Call Center Kit

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