Our lifetime commitment to customers is a continuous product objective and solemn business commitment. We here at Sugar pride ourselves on offering robust services to equip our customers with all of the tools they need to make customers for life, no matter where they are in their journey. Whether adopting Sugar for the first time, in need of advisement for their current implementation or seeking ongoing support, Sugar puts customer success above all else.

Adopting Sugar

Sugar Projects

The best place to start for your implementation, upgrade and technical expertise needs of your Sugar platforms. Both packaged and custom services available to ensure you have everything you need to create extraordinary customer experiences.

Contact Sugar Projects


Get your team ramped up with quickly with Sugar’s onboarding program, designed to set you up for success. A dedicated consultant will work with you to identify long-term goals and put you on a path to meet them. Our hands-on, one-on-one training sessions ensure you’re armed with the knowledge, best practices, and product expertise you need to be successful.

Contact Onboarding

Advisory Services

Technical Advisory Services

Sugar’s Technical Account Managers are skilled advisors with deep platform knowledge and can guide you best practices as you configure the platform and onboard users. Available to you on a project basis or annual subscription, you’ll have access to all kinds of options, from customized training and technical support to a full-blown assessment of your account to identify opportunities for improvement.

Contact Technical Advisory Services

Managed Services

Our Managed Services program takes a customized and consultative approach to help you get the most out of your investment. Our expert consultants function as an extension of your team, freeing you up to focus on your strategic objectives.

Contact Managed Services

Product Support

Our award-winning customer support provides you everything you need to be successful. Sugar’s comprehensive library of help articles, guides and documentation are supported by our highly specialized tech consultants. And, our in-house Support team is available via email or phone at times that work for wherever you’re located in the world.

Get Support

Your Success

Get the most out of Sugar—at any point in your journey


Join the community today to connect with fellow users, collaborate and share ideas.


Training & Certification

SugarU is customers one-stop-shop for all product training and certifications. Whether you’re a user, admin or developer, SugarU has training materials and certifications that will meet your needs. With both free and paid materials available, you have your pick at live and self-paced e-learning, in-person classes, webinars and more.


Hear What Customers Are Saying

“I wanted to share some feedback with you regarding a recent session I attended on Advanced Work Flows (BPM). I found this session to be invaluable and encourage others that support operational efforts with their organization to attend. Our senior management now has clearer insight into actual close dates vs expected close dates along with a number of other fields that trigger to help with cleaner and more effective monthly reporting. Thanks to Andrea and the training team!”

Jeremy Zahrte