We unanimously selected Sugar as the [customer experience platform] for our project because it was an on-premise solution, and because of the many integrations that we have.

Doug Irvine

Looking for a strong on-premise option? You’ve come to the right place.

Only Sugar offers truly extensive options for creating the onsite customer experience solution you need. You’ll experience the full power of our award-winning platform—packed into the flexibility of an onsite solution that can be customized any way you choose.

Your platform. Your Way.

At Sugar, we understand that cloud-based solutions aren’t for every company. That’s why, for more than 15 years, we’ve continued to offer the industry’s most flexible options for on-premise deployment. Whether you need to meet specific security policies or want greater control over updates and enhancements, Sugar’s on-premise products provide everything you need for a successful onsite system. You’ll have programmatic access to all areas of the platform through expansive APIs. And when it’s time to expand our upgrade, you’ll find this is remarkably easy to do.

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Choose from multiple options

Expanding companies depend on Sugar Enterprise as the framework for building highly-tailored customer experience applications. Or, if you’re just starting out, there’s Sugar Professional—our on-premise solution designed specifically to meet the needs of fast-growing small businesses.

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Get the flexibility you need

With Sugar’s on-premise products, you have greater control over when and how to apply platform upgrades based on your business’ distinct needs. Our flexible upgrade policies ensure you have plenty of options for managing your technology stack.

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Customize to your heart’s content

Want to create a custom application to meet the unique needs of your customers? No problem. With Sugar’s on-premise options, there are plenty of ways to tailor the software—whether you want to use standard configurations or go deep with custom coding.


Easily meet government mandates, industry expectations or internal security policies.


Create the exact platform you need, based on the unique requirements of your business.


Our on-premise product options give you access to the product and price that best meets your needs.