Case Studies - Call Center

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Business Issue uShip is the shipping marketplace used by the A&E’s hit reality show Shipping Wars. The company has experienced significant growth...
Business Challenges Certiquality needed a more reliable and flexible system that could keep accurate track of its database of more than 7,000...
Business Issue As a supplier of turnkey, fiber-to-the-home (FTTH) solutions to new residential communities, Greenfield Communications must maintain...
Business Issue Banking often requires a long sales cycle. So, as a premium provider of financial services to northern California businesses, Bank of...
Business Issue The TechLiveConnect (TLC) remote tech support service provides advanced, remote technology support to consumers and small businesses....
Business Issue: Men's Wearhouse is the largest supplier of rental tuxedos in the U.S. With leads from its acquisition of After Hours Formalwear, a...
Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue: JAB Broadband needed a call center solution to manage technical support for its customer support team. Requirements: Provide an...
Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...