Integrate leading social media services with a reliable customer relationship management tool to help your organisation learn from and engage with your current and potential customers at a more holistic level. Improve online collaboration and leverage social business application to increase productivity of your customer facing users.
Social media integrations with an effective campaign management tool, like SugarCRM, empower your sales, marketing and customer service teams to optimise their processes and all social interactions. Research target audiences and stay connected with your customer base with real-time notifications and powerful insight into customer profiles. With Sugar’s social media management capabilities, you can take full advantage of sales opportunities, expand marketing campaigns, and allow your customer service agents to efficiently resolve customer issues by minimizing your response time and expanding your social network.
Use popular email and calendar plugins for Outlook and Google to archive emails, contacts, tasks, meetings into Sugar. You can also choose from a variety of SugarExchange Extensions for online collaboration, cloud storage and social CRM built by SugarCRM partners.
Schedule, start or join LotusLive, Cisco WebEx or Citrix GoToMeeting online meetings directly from Sugar’s Social CRM. Associate customer-relevant documents to any record in Sugar and store them in the cloud for access to the fuller-picture in future customer interactions. Get account and contact data using the Sugar Cloud Connectors. secure, Leverage cloud-based tools for social collaboration between co-workers, current customers, prospects and partners.
Use Sugar Studio, Cloud Connectors and Module Builder to easily add additional Social Media CRM integration features.