Connect with the Brightest Minds in Customer Experience

San Francisco, CA // Mission Bay Conference Center // August 6, 2019

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Keynote Speaker CEO Craig Charlton Reveals the New Sugar

Craig Charlton

Be inspired by all the possibilities you have to bring your customer experience to the next level.

Get the Full Experience

Time Description
8:00am – 4:00pm Registration Open
8:00am – 9:00am Networking Breakfast
8:00am – 2:30pm

Ask the Experts Room Open


Looking for expert advice on a specific question? Or maybe you’d find value in seeing our latest Sugar demos? Stop by to schedule a one-on-one “Ask The Experts” session with our customer experience specialists in Leach Conference Room 2.

9:00am – 10:30am

Keynote – Craig Charlton, CEO


The “New Sugar”: What it Means for You

New strategy, new brand and new products – CEO Craig Charlton is charting a new future for customer experience, Sugar and your business. Be the first to see the “New Sugar” in action and discover the myriad of ways in which we are helping businesses like yours to create customers for life.

10:30am – 11:00am Networking Break
11:00am – 12:00pm

Keynote – Rich Green, CPO & CTO


Cultivating Customers for Life: Your Product Roadmap

Lifelong customers are created by consistently exceeding expectations across the customer journey. Join CPO & CTO Rich Green for an in-depth review of the new Sugar products and capabilities that help you deliver predictive insights, empower your frontline employees with real-time actionable intelligence, and anticipate and fulfill the needs of your customers – even before they realize they have them.

12:00pm – 1:00pm Networking Lunch
1:00pm – 1:45pm

Break Out Session (3 Concurrent)


  • Marketing Automation Track
  • Sales Automation Track
  • Customer Service Track

Full Details

2:00pm – 2:45pm

Break Out Session (3 Concurrent)


  • Marketing Automation Track
  • Sales Automation Track
  • Customer Service Track

Full Details

3:00pm – 3:30pm Networking Break
3:30pm – 4:15pm

Break Out Session (3 Concurrent)


  • Marketing Automation Track
  • Sales Automation Track
  • Customer Service Track

Full Details

4:30pm – 5:30pm

Closing Keynote – Chris Pennington, CCO


Exceptional Customer Experiences Start with Exceptional Customer Service

Earning customer loyalty begins and ends with exceptional customer service. Hear from Chief Customer Officer Chris Pennington on how Sugar can help you delight your customers every day by being more connected, more informed and more human. Sugar customers will join Chris on stage to provide practical insights on how Sugar empowers them to deliver consistently superior customer service.

5:30pm – 7:00pm Networking Reception

See the full agenda

Join us at SugarConnection

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Inspiration

Be inspired and get your mind whirring on all the possibilities you have to bring your customer experience
to the next level.

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Education

Leave equipped with knowledge, best practices and hands-on teachings from our CX and CRM experts.

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Connection

Build meaningful and beneficial relationships with others in your industry at a SugarConnection location
that works for you.

Sponsors

Brainsell
Rolustech
MasterSolve
Faye
Magic

Interested in Being a Sponsor?

We’d love for you to join SugarConnection as a sponsor. Sponsorship for our San Francisco event is finalized. Contact us about our other events and we will get back to you with more information.


Contact Us

Details

CONFERENCE VENUE

Mission Bay Conference Center at UCSF

1675 Owens Street // Suite 251 // San Francisco, CA 94143

HOTEL ACCOMMODATIONS

Hotel VIA

138 King St., San Francisco, CA 94107