Connect with the Brightest Minds in Customer Experience

Paris, France // Châteauform City Les Jardins de Saint Dominique // October 23, 2019

Register Now

Keynote Speaker CEO Craig Charlton Reveals the New Sugar

Craig Charlton

Be inspired by all the possibilities you have to bring your customer experience to the next level.

Keynote Speaker Alex Hunter

Digital brand and customer loyalty expert

Alex Hunter is a digital brand and customer loyalty expert who worked as Head of Digital for the Virgin Group. He looks at how companies use digital to project their brand and understand their
customers, with the best know-how to combine delivering in the real world with treating people as individuals online.
Alex Hunter

SugarConnection 2019 – San Francisco Event Recap

Watch the official recap video from this year’s inaugural SugarConnection event held in San Francisco. Learn more about all the day had to offer from Craig Charlton, CEO and attendees themselves.

Get the Full Experience

Time Description
8:00 – 9:00 Continental Breakfast & Sponsor Expo | Les Jardin de Majorelle
8:00 – 15:25 Ask the Experts & Demo Room Open | Le Parc Saint-Leger
9:00 – 10:00

Introducing the New Sugar | Les Jardins d’Eyrignac

Craig Charlton, Chief Executive Officer

New strategy, new brand and new products – CEO Craig Charlton is charting a new future for customer experience, Sugar and your business. Be the first to see the “New Sugar” in action and discover the myriad of ways in which we are helping businesses like yours create customers for life.

10:00 – 10:10 Sponsor Giveaway | Ambit Software
Sponsor Giveaway | Fellow Consulting AG
10:10 – 10:40

The New Sugar: What it Means for You | Les Jardins d’Eyrignac

Chris Pennington, Chief Customer Officer

The world’s first intelligent, no-touch customer experience platform provides the solutions you need to earn customer loyalty and create customers for life. What products are best suited to help you achieve your business goals? Hear from Chief Customer Officer Chris Pennington on what the new product portfolio means for you, what’s available on-premise and in the cloud, how you can easily migrate and what to do next.

10:40 – 11:20 Refreshment Break & Sponsor Expo | Les Jardin de Majorelle
11:20 – 11:30 Sponsor Giveaway | Insignio
Sponsor Giveaway | Integros
11:30 – 12:10

How Leading Brands Deliver Great CX with Sugar | Les Jardins d’Eyrignac

Clint Oram, Co-Founder & Chief Strategy Officer

Join SugarCRM Co-Founder and Chief Strategy Officer Clint Oram to learn how customers from Roxtec International, Visable, Axerve, and Beeckestijn Business School put the power of Sugar to work to close deals faster, differentiate themselves in the market, focus on high-value initiatives and deliver exceptional customer experiences.

12:10 – 13:10 Lunch & Sponsor Expo | Les Jardin de Majorelle
13:10 – 13:20 Sponsor Giveaway | Magic Software
Sponsor Giveaway | Rolustech
13:20 – 14:05

Sugar Market Overview | Les Jardins d’Eyrignac

Logan Henderson, General Manager of Marketing Automation

Sugar Market, formerly Salesfusion, is designed to transform how marketing teams engage audiences and measure success through the buyer journey. This session will provide an in-depth overview of how the buyer’s path to purchase has evolved and how Sugar Market’s features are built to fuel the growth of your business.

14:05 – 14:30

Sugar Sell Overview | Les Jardins d’Eyrignac

Zac Sprackett, SVP, Product Management

The new Sugar Sell is designed to help the entire organization drive revenue, reduce sales costs and increase collaboration. In this session, Zac Sprackett will give an overview of Sugar Sell, its key features, and what makes it different from other competing solutions. Learn how Sugar Sell can help organizations accelerate collaboration, sales efficiency and pipeline velocity.

14:30 – 14:55

Sugar Serve Overview | Les Jardins d’Eyrignac

Deepak Deolalikar, Senior Director of Product Management

The new Sugar Serve is designed to streamline your support processes while increasing productivity of support professionals and also empowering your customers with powerful self-service tools. This session provides an informative deep dive into the solution – its core modules, features and capabilities.

14:55 – 15:25

Refreshment Break & Sponsor Expo | Les Jardin de Majorelle

15:25 – 16:25

Cultivating Customers for Life: Your Product Roadmap | Les Jardins d’Eyrignac

Rich Green, Chief Technical Officer & Chief Product Officer

Join Chief Technical Officer/Chief Product Officer, Rich Green, for an in-depth review of the new Sugar products and capabilities that help you deliver predictive insights, empower your frontline employees with real-time actionable intelligence, and anticipate and fulfill the needs of your customers—even before they realize they have them. Joining Rich are Senior Director, Product Management, Trevor Bloking, and General Manager of Analytics, Richard Daley, who will showcase our newest solutions Sugar Connect and Sugar Discover.

16:25 – 16:30 Sponsor Giveaway | Synolia
16:30 – 17:30

Creating Phenomenal CX in the Digital Age | Les Jardins d’Eyrignac

Alex Hunter, Digital Brand and CX Expert

Alex Hunter, a brand and customer loyalty expert in the digital realm and former Head of Digital for the Virgin Group, will explore how leading companies use digital to project their brand and understand their customers. Understand how loyalty, customer experience and digital conflict, complement and coexist to deliver phenomenal customer experience that scales.

17:30 – 19:00

Networking Reception & Sponsor Expo | Les Jardin de Majorelle

Join us at SugarConnection



Be inspired and get your mind whirring on all the possibilities you have to bring your customer experience to the next level.



Leave equipped with knowledge, best practices and hands-on teachings from our CX and CRM experts.



Build meaningful and beneficial relationships with others in your industry at a SugarConnection location that works for you.


Fellow Consulting

Interested in Being a Sponsor?

We’d love for you to join SugarConnection as a sponsor. Sponsorship for our San Francisco event is finalized. Contact us about our other events and we will get back to you with more information.

Contact Us

Details →


Châteauform City Les Jardins de Saint Dominique

49-51 Rue Saint-Dominique, 75007 // Paris, France


K+K Hotel Cayré

4 Boulevard Raspail 75007 Paris

+33 (0)1 45 44 38 88

Book A Room