Join us for a virtual edition of our popular SugarConnection event series on Tuesday, 16 June from 1:30-4:00 pm BST. All online, all free. A virtual experience for all things customer experience.

Meet Your Hosts

James Frampton and Stuart Hall

Senior Vice President and General Manager, EMEA, James Frampton and RVP of Customer Success, Stuart Hall, will be hosting the action-packed two and a half-hour virtual event, tailor-made for our EMEA customers.


  • 1:30 PM BST Welcome
    James Frampton, SVP and GM EMEA
    Stuart Hall, RVP Customer Success EMEA

  • 1:40 PM BST Sugar Strategy Update
    Craig Charlton, CEO, SugarCRM

  • 2:10 PM BST Time-Aware Customer Experience Platform
    Clint Oram, Co-Founder and CSO

  • 2:35 PM BST Breakout Session: No-Touch Information System
    James Frampton, SVP and GM EMEA, SugarCRM
    Breakout Session: Continuous Cloud Innovation
    Zac Sprackett, SVP, Product Management, SugarCRM
    Breakout Session: Lifetime Commitment to Customers
    Stuart Hall, RVP Customer Success EMEA, SugarCRM
    Chris Pennington, CCO, SugarCRM

  • 2:55 PM BST The Value of SugarCloud and Product Roadmap Update
    Rich Green, CTO and CPO, SugarCRM

  • 3:20 PM BST Embracing a CX Framework that Delivers - A Fireside Chat
    James Frampton, SVP and GM EMEA, SugarCRM
    Stuart Hall, RVP Customer Success EMEA, SugarCRM
    Guest Customer Speakers to be announced

  • 3:45 PM BST Audience Q&A


Craig Charlton Image

Craig Charlton


Clint Oram Image

Clint Oram

Co-Founder and CSO, SugarCRM

Richard Green  Image

Richard Green

CTO and CPO, SugarCRM

Chris Pennington Image

Chris Pennington


James Frampton Image

James Frampton

SVP and GM, EMEA, SugarCRM

Stuart Hall Image

Stuart Hall

RVP Customer Success EMEA, SugarCRM

Zac Sprackett Image

Zac Sprackett

SVP, Product Management, SugarCRM

Our first-ever, virtual event series, SugarConnected, is carefully crafted to ensure we are still equipping our customers with the resources they need to navigate change and maintain customers for life. I’m so moved by the resilience of our customers and partners, and am looking forward to curating a unique, and intimate experience for them online.
Chris Pennington // SugarCRM // Chief Customer Officer