Connect with the Brightest Minds in Customer Experience

This event took place on 16 June 2020 and the on-demand content will be available for a limited time

View On-Demand

A virtual edition of our popular SugarConnection event series. All online, all free. A virtual experience for all things customer experience.

Meet Your Hosts

James Frampton and Stuart Hall

Senior Vice President and General Manager, EMEA, James Frampton and RVP of Customer Success, Stuart Hall, will be hosting the action-packed two and a half-hour virtual event, tailor-made for our EMEA customers.

Agenda

  • 1:30 PM BST Welcome
    James Frampton, SVP and GM EMEA, SugarCRM
    Stuart Hall, RVP Customer Success EMEA, SugarCRM

  • 1:40 PM BST The New Sugar... Now
    Craig Charlton, CEO, SugarCRM

  • 2:10 PM BST Making It Real: Time-Aware CX
    Clint Oram, Co-Founder and CSO, SugarCRM

  • 2:35 PM BST Breakout Session: No-Touch CX - Ditch the Data Entry
    James Frampton, SVP and GM EMEA, SugarCRM
    Georg Neumann, Head of Solutions Consulting, EMEA, SugarCRM
    Breakout Session: The Cloud Imperative - Ensuring Your Business Thrives in the Digital Age
    Zac Sprackett, SVP, Product Management, SugarCRM
    Breakout Session: Lifetime Commitment to Customers
    Stuart Hall, RVP Customer Success EMEA, SugarCRM
    Chris Pennington, CCO, SugarCRM

  • 2:55 PM BST The Best Time to Move to the SugarCloud is Now
    Rich Green, CTO and CPO, SugarCRM

  • 3:25 PM BST Embracing a CX Framework that Delivers: Customer Spotlight
    Stuart Hall, RVP Customer Success EMEA, SugarCRM
    David-Alexandre Krupa, Sales Excellence Manager, Asendia

  • 3:45 PM BST Audience Q&A

Speakers

Craig Charlton Image

Craig Charlton

CEO, SugarCRM

Clint Oram Image

Clint Oram

Co-Founder and CSO, SugarCRM

Richard Green Image

Richard Green

CTO and CPO, SugarCRM

Chris Pennington Image

Chris Pennington

CCO, SugarCRM

James Frampton Image

James Frampton

SVP and GM, EMEA, SugarCRM

Stuart Hall Image

Stuart Hall

RVP Customer Success EMEA, SugarCRM

Zac Sprackett Image

Zac Sprackett

SVP, Product Management, SugarCRM

Georg Neumann Image

Georg Neumann

Head of Solutions Consulting, EMEA, SugarCRM

Our first-ever, virtual event series, SugarConnected, is carefully crafted to ensure we are still equipping our customers with the resources they need to navigate change and maintain customers for life. I’m so moved by the resilience of our customers and partners, and am looking forward to curating a unique, and intimate experience for them online.
Chris Pennington // SugarCRM // Chief Customer Officer