CRM for Retail and Consumer

Reaching Customers Wherever They Shop

As a 2009 Gartner study points out, retail CRM used to be confined primarily to interactions in the store. But with the proliferation of online channels, a retailer needs to understand customers’ behavior regardless of where they shop.

 

With SugarCRM, retailers can manage all their customer touchpoints more effectively—building loyalty, gaining insight into customer decision making, and delivering a seamless customer experience with integrated business processes. Sugar will increase efficiency between sales and marketing, ensuring that customers aren’t “over marketed.” And, Sugar integrates equally well with e-commerce platforms and in-store, point-of-sale systems.

Customer Success Stories

“Sugar gives us the ability to build strong relationships by knowing about fit preferences and gear requirements of our everyday customers, as well...
Our employees really appreciate that Sugar provides unified access to customer information. And we want to integrate task management, workflows,...
Our innovative system provides a 360-degree view of customers and prospects and allows a better, more focused sales approach. Our staff in sales,...

Partners

Squiz is SugarCRM’s largest global Elite Partner, with extensive experience in successfully implementing SugarCRM systems for organisations around...

Palmtree Consulting es la empresa líder en implementaciones de CRM para América Latina. Luego de varios años de estrecha relación con SugarCRM, es...

Insignio CRM GmbH has partnered with SugarCRM since 2007; the company attained Gold status in 2009 and Platinum status in 2014 and is now one of...