Bringing High-Definition CX Into Focus
Wednesday, September 23, 2020
8 AM PDT / 11 AM EDT / 4:00 PM GMT
Does your company have a clear view of the customer? Are your customer-facing teams being proactive or reactive? Join us to explore current market trends that demand complete business alignment around a clear and accurate view of your customer – and help drive customer experience.
Building a Powerful Customer Connection in Good Times and Bad
Join Micah as he shares his lessons and insights from best-selling book, Ignore Your Customers (and They’ll Go Away), on what companies should do to invest in their customers now to reap the benefits later. Listen as Micah and Clint explore how companies can balance a service-first approach without comprising a sales-driven culture.