Building AI-Powered Omnichannel Experiences

In today’s “new normal,” it is critical that your business be able to engage and respond to your customers wherever and whenever they prefer. That’s why an omnichannel approach to your CX initiative is imperative for success. While building out an omnichannel response model may seem daunting, it doesn’t have to be.

The combined powerful simplicity of SugarCRM and Amazon Web Services (AWS) unlocks a fast track to not only an omnichannel response but AI-powered engagements as well. Join us to learn how Sugar’s flagship support solution, Sugar Serve, seamlessly embeds Amazon Connect communications tools to offer an intelligent, omnichannel support offering with just a few clicks.

Join special guests Rohit Gupta, Leader – Partner Strategic Initiatives – AWS, and Martin Schneider, Head Evangelist – SugarCRM, as they cover:

• How AWS and SugarCRM are working together to offer more innovative, turnkey cloud business solutions
• How Amazon Connect enables rapid development of AI-powered omnichannel experiences
• How SugarLive enables Sugar Serve users to build omnichannel support models with little time, effort, and financial risk