CRM Editions

Clear and predictable pricing with no hidden fees or forced upgrades

Sugar Professional

Ideal for growing your small business


Requires minimum annual purchase  


  • Sales automation and forecasting  
  • Customer service + case management  
  • Lead management + sales campaigns  
  • Online support
  • 15GB storage

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Sugar Enterprise

Best value for larger businesses


Requires minimum annual purchase  

Includes all features in Professional Edition plus:

  • Product level quotes and forecasting
  • Advanced workflow  
  • Role-based views and permissions
  • 100 concurrent customer self-service portal users
  • 12x5 (hours/days) email and phone support
  • 60GB storage

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Sugar Ultimate

Most complete CRM plus highest level of support


Requires minimum annual purchase  

Includes all features in Enterprise Edition plus:

Relationship Intelligence


Gather and analyze customer intelligence from a broad range of social data sources


Requires minimum annual purchase  

  • Provides all customer contact and social information using just a name and email; imports to Sugar with a click of a button.
  • Real-time company news, alerts and insights help you stay on top of relevant developments and changes at your customers and prospects.
  • Accelerates call preparation, boosts conversion rates and saves you time.
  • Adds intelligence to every stage of your sales, customer service and marketing workflows.