CUPERTINO, Calif. – July 5, 2018 – SugarCRM Inc.®, the company that helps organizations build better business relationships, today revealed that it has been awarded Best CRM Service by PC Magazine readers in the publication’s annual Business Choice Awards.
Scoring particularly highly for overall satisfaction, likelihood to be recommended, Net Promoter Score, reliability and technical support, this is the fourth year in a row that SugarCRM has been voted the Best CRM tool by PC Magazine’s readers.
Discussing the importance of CRM tools and why SugarCRM stood out, PC Magazine’s Matthew D. Sarrel said: “Businesses need CRM tools for an obvious reason - to keep the relationship with customers a happy one.
“Every year since 2015, this category has been owned by SugarCRM - this is the fourth time it's taken our Business Choice award. There's no reason to think it won't continue to dominate the customer relationship world with PCMag readers at this point - the company certainly knows how to make its customers happy.”
SugarCRM was also recognised for being the only CRM solution that the majority of its customers would ‘strongly recommend to peers’.
Clint Oram, co-founder and CMO at SugarCRM, said: “At SugarCRM, we put our customers firmly at the forefront of everything we do, focusing on their desire to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market. Our scores over the last four years for PC Magazine’s Business Choice Awards are incredibly pleasing because they demonstrate that our work in this area is not only meeting but surpassing the expectations of our customers, who are only too happy to recommend us to colleagues in the industry.”
For a complete view of the survey results and PC Magazine's methodology, click here.
Notes to editors:
SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, DFJ, NEA and Walden International. More than 2 million individuals in over 120 countries rely on SugarCRM. To learn more visit https://www.sugarcrm.com or follow @SugarCRM.
NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners.
Last Update: July 2018