CUPERTINO, CA — June 30, 2017 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution on the market, announced today it has been named the Best CRM Service by PC Magazine readers in the publication's annual business choice awards. SugarCRM, for the third year in a row, rose above other providers with outstanding scores for overall satisfaction, likelihood to be recommended, Net Promoter Score and reliability.
In recapping the finalists, PC Magazine's Matthew Sarrel wrote, "SugarCRM is definitely doing something right at its Cupertino headquarters. The web-based customer relationship management tool it provides saw score increases in all areas since last year, with only the stumbling block of over half its users needing tech support. But Sugar customers even thought the tech support was aces. For reliability, help, and collegial recommendations, no one in CRM does better than Sugar."
PC Magazine readers nominated more than 200 CRM providers, of which six received enough votes to be listed as finalists. The publication's survey asked respondents to rate their overall satisfaction, reliability and tech support experience with the CRM service they use, plus the likelihood they would recommend it to others.
"At SugarCRM, we have made a concerted effort to focus on the core CRM features that help people build better business relationships,” said Clint Oram, co-founder and CMO at SugarCRM. “Our scores over the last three years for PC Mag’s Business Choice awards are particularly gratifying because they demonstrate what we are doing is resonating with the industry, and the enthusiasm and satisfaction that CRM users have for Sugar.”
For a complete view of the results of the survey and PC Magazine's methodology, click here.
SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. More than 2 million individuals in over 120 countries rely on SugarCRM. To learn more visit http://www.sugarcrm.com or follow @SugarCRM.
NOTE: SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. Third-party trademarks mentioned are the property of their respective owners.
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Last Update: June 2017