CUPERTINO, Calif. – June 19, 2017 – SugarCRM Inc. and Concentrix Corp. today announced that Concentrix will enhance its SugarCRM practice as one of the select customer relationship management (CRM) platforms it will use for a complete end-to-end offering – from initial solutioning, through service delivery, to steady state support.
A SugarCRM strategic partner for more than six years, Concentrix has installed the solution with 40+ clients and more than 1,000 users around the world. Industries served include telecom, transportation, high-tech, and the public sector.
“Organizations everywhere are tired of the status quo when it comes to CRM,” said Laurence Leong, vice president, business development at SugarCRM. “Concentrix’ global reach and strength in CRM consulting and its depth in business services outsourcing will allow more companies to take a fresher, smarter approach. It will also help leaders who dare to be different so CRM can transform their businesses.”
Concentrix clients receive the expertise needed for customized solutions that require integration with critical systems. Clients also reap the benefits of exclusive pricing and a dedicated, global partnership manager.
“Sugar is a fantastic CRM for helping customer service staff accurately engage with today’s digitally savvy consumers,” said Philip Cassidy, senior vice president at Concentrix. “We have had great success customizing the software for unique enterprise solutions. We are happy to partner with such a disruptive, forward-thinking CRM company.”
SugarCRM enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable customer relationship management (CRM) solution on the market. Unlike traditional CRM solutions that focus primarily on management and reporting, Sugar empowers the individual, coordinating the actions of customer-facing employees and equipping them with the right information at the right time to transform the customer experience. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. More than 2 million individuals in over 120 countries rely on SugarCRM. To learn more visit https://www.sugarcrm.com or follow @SugarCRM.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. Its business focuses on customer engagement and improving business outcomes for over 450 global clients across five continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. Concentrix serves automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit http://www.concentrix.com to learn more.
SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM Inc. SYNNEX and CONCENTRIX are registered trademarks of SYNNEX Corporation, Reg. U.S. Pat. & Tm. Off., used under permission. All other trademarks mentioned are the property of their respective owners.
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Last Update: June 2017