SugarCRM Launches Sugar On-Demand

SugarCRM Launches Sugar On-Demand Application Hosting

SugarCRM Enters the Business Applications Hosting Market with Sugar On-Demand - a Service That Eliminates In-House Software Installation and Maintenance

Cupertino, CA --- 4 November, 2004 --- SugarCRM Inc. today announced Sugar On-Demand, a hosted version of its Sugar Sales Professional customer relationship management (CRM) application that is the first customizable, commercial open source CRM service offered as a hosted product deployment option to customers. The Sugar On-Demand service gives businesses either lacking the IT resources or needing an immediate solution the ability to utilize the world's fastest-growing open-source CRM platform --- complete with online access to the full source code for do-it-your-way CRM --- without the cost of installing, upgrading, patching and maintaining the software in-house.

Aimed at organizations with between 5 to 500 users, Sugar On-Demand delivers the same comprehensive set of core sales force automation features that Sugar Sales Professional does. Ranging from managing new leads and following each sales opportunity to completion, Sugar Sales Professional tracks customer contact information, documents customer interactions, tracks marketing activities, and supports case management for customer problems.

Advantages over other hosted CRM systems include:

  • Segregation of each customer's application and database. Sugar On-Demand is the only hosted CRM solution that installs separate instances of the application and database for each customer. All customers get a separate database and application instance which eliminates the risk of data corruption problems associated with multi-tenet based hosting services.
  • The ability to customize all features and functions, leveraging the open-source design of the Sugar Sales Professional platform. Subscribers can use their online administrative privileges to make code modifications in order to tailor fields, tabs, add new modules, and other features to match their business needs and terminology.
  • The ability to migrate the On-Demand solution to an in-house application without losing the customized application. Companies often transition out of On-Demand solutions and often face significant re-investments in new in-house systems. While other hosting solutions allow only for the migration of corporate data, SugarCRM can migrate both the Sugar On-Demand database and the application software to an in-house system of the customer's choice. This reduces the transition cost from an On-Demand solution to an in-house solution.


"No two businesses are alike, and Sugar On-Demand is the first solution that enables organizations to take advantage of hosted CRM software without being locked into a one-size-fits-all system that will stand in the way of efficient sales management," said John Roberts, CEO of SugarCRM. "This represents a paradigm shift in the On-Demand model and yet another strength of the commercial open source movement."

Sugar On-Demand Pricing
Sugar On-Demand starts at $39.95 per user monthly. For more information, call SugarCRM at +1(408) 873-9872 or visit

About SugarCRM:
SugarCRM provides commercial open source customer relationship management applications for companies of all sizes worldwide. SugarCRM was founded in 2004 by three Silicon Valley CRM professionals with over twenty years of experience spanning marketing, application design and engineering. The company is headquartered in Cupertino, California and can be reached by email at, or visit the website