SugarCRM Gets BPM, Workflow Suite With Open Source ProcessMaker #sugarcon
By David Roe
This year’s SugarCRM annual gathering starts today and like every year there are vendors lining up to announce the good things they are doing with SugarCRM either now, or in the coming year. First off the market this year is Colosa, which has just announced the release of ProcessMaker SugarCRM Edition.
ProcessMaker is an open source business process management and workflow suite (BPM) built by new York-based Colosa, which has been developing the BPM suite since it opened doors for business in 2000.
It now says it has a partner network in 30 countries and comes in 17 languages, but with integration with SugarCRM, its appeal and reach should be a lot wider over the coming year.
As for SugarCRM little introduction is needed for anyone that is doing anything in the CRM space. SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries — keep in mind that the UN says there are 196 countries in the world — and its applications have been downloaded more than 10 million times.
So you see where Colosa is coming from with this integration. That is not to take away from it in any sense at all. A BPM solution integrated into CRM systems seems eminently sensible.
ProcessMaker SugarCRM Edition
And ProcessMaker SugarCRM Edition has quite a kick to it. As a new SugarCRM module it comes as a full BPMN 2.0 with all things that makes CRM easier.
With it, users of SugarCRM will be able to design workflows inside Sugar that will offer full control over the way tasks are routed and completed, as well as tracking how these tasks are performed, how long it takes to perform them, as well as what information gets displayed and in what order.
The main features of ProcessMaker SugarCRM Edition include:
- Visual Workflow Designer: A completely visual, web based, BPMN 2.0 compliant workflow designer so that you can build your workflows by simply dragging and dropping all the necessary elements onto the web canvas.
- Sugar Integration: Appears as a module in SugarCRM with no extra servers to install, or web service connections to configure.
- Sugar Module: Uses all Sugar’s native functionality through a visual process map.
- Workflow engine: This is all provided through a process engine capable of running thousands of requests every day.
To find out more about this, you will have to sign up for a trial. Again, this is just the first of what will undoubtedly be an interesting week at SugarCon 2013 so stay tuned.