Smile and SugarCRM Announce Strategic Partnership

Cupertino and Paris, November 25, 2010 - SugarCRM, the world's fastest growing customer relationship management (CRM) company, today announced that Smile, a premier integrator of open source solutions in France, Has joined the SugarCRM Open + Partner Program.

Smile is a choice integrator for Customer Relationship Management in Open Source projects, where adoption of SugarCRM is continually increasing. The partnership is based on integration and development with an international dimension on regions including Benelux, France, Morocco, Spain, Switzerland and Ukraine.

This partnership brings together unequalled assets of two players strongly engaged in their own markets. Over 6,000 customers and more than half a million users rely on SugarCRM; in addition Smile has already deployed SugarCRM for organizations like Groupe HEC or Nantes Métropole Développement.

" We have often integrated SugarCRM solution in more overall projects of communication or e-commerce. Thanks to this partnership, we will now offer to our customers to integrate SugarCRM for a global management of their customer relationships " explains Patrice Bertrand, General Manager at Smile.

The product range of SugarCRM is characterized by its openness and flexibility and meets needs of all size of companies. The solutions of SugarCRM adapt easily to each type of environment and competencies. They are a flexible and cost-effective alternative to proprietary solutions. Moreover, the Open Source architecture of SugarCRM allows companies to develop and better integrate their customer processes.

SugarCRM offers numerous functionalities such as lead, contact and account management, marketing campaigns, reporting tools etc. With this intuitive, flexible and open solution, companies have a global overview of the interactions between their customers and commercial teams.

"We are looking forward to a successful partnership with Smile. This is a great opportunity for potential customers to benefit from a high-valuable experience with SugarCRM as well as a proven expertise in open source projects. Our collaboration is a perfect match between our companies", explains Tom Schuster, General Manager EMEA at SugarCRM.

About Smile

In business since 1991, Smile is the first french integrator of open source solutions. Smile deploys the best open source solutions on the market in a variety of domains: content management, portals, ERP, business intelligence, CRM, ECM, e-Commerce, as well as systems and infrastructure.

Smile has a turnover of over 24 M€ in 2010, and a staff of 400 in Europe, working at 10 branch agencies, in Paris, Lyon, Nantes, Bordeaux, Montpellier (France), Amsterdam (Netherlands), Barcelona (Spain), Kiev (Ukraine), Geneva (Switzerland) and Casablanca (Maroc).

For more information :

About SugarCRM

SugarCRM makes CRM Simple. As the world's leading provider of open source customer relationship management (CRM) software, SugarCRM applications have been downloaded more than seven million times and currently serve over 600,000 end users in 80 languages. Over 6,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by Forrester Research, CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.

For more information, call (408) 454-6900 or 1 87 SUGARCRM toll-free in the US, email, or visit


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