The Customer Experience Assessment

What’s Your Customer Experience Mastery?

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Take this 10-minute assessment to evaluate your company’s current state of customer experience, reveal areas for improvement, and deliver prescriptive steps to improve across three key areas—people, process, and technology.

Who Should Take the Assessment?

Your organization will get the most value if stakeholders from different teams (like marketing, sales, support, and operations) all participate in this assessment since each role will answer questions differently. Once you have your results, you can use them internally to discuss your path toward high-definition customer experience—and as a benchmark to continuously measure your progress.

How it Works

In the following questions, please respond on behalf of your organization, ranking yourself as Beginning, Developing, Accomplished, or Exemplary. At the end, we’ll give you a Customer Experience Score, tell you what it means, and provide free resources to help you take the next steps to unleash high-definition customer experience within your organization.

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