CRM Evolution & Customer Service Experience 2014

Explore a new era of CRM that’s uniquely focused on the individual.

Register using our VIP Discount:

CRM Evolution Customer Service Experience


18 - 20 August, New York

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. Join us in New York at CRM Evolution & Customer Service Experience 2014 for a chance to network with SugarCRM executives and experts, and stop by to view a live demonstration!

Harnessing The Power of “i" in Your CRM

Tuesday, August 19 | 3:10pm – 3:30pm | Track C

In an increasingly social and mobile world, businesses have been forced to become more “customer-centric.” While we have learned to treat customers as individuals - it is still critical to remember that customer-facing employees are individuals, as well. Chief Marketing Officer Jennifer Stagnaro will explore the state of CRM in an exciting new era, and offer insightful examples of how CRM re-defined with the individual in mind delivers significant value to the entire organization.

Jennifer Stagnaro, Chief Marketing Officer, SugarCRM.


Best Practices for Transforming the Customer Experience

Tuesday, August 19 | 2:45pm – 3:05pm

This session will help companies start to break out of their traditional customer service silos and start to think about new ways to better connect with and manage customers throughout their full lifecycle. Clint Oram will explore insightful ways that enable businesses to:

  • Use CRM to connect the right employee with the right customer at the right time
  • Engage customers across every stage of their journey
  • Streamline customer touch points and make every connection extraordinary
  • Leverage data in more effective ways to better understand the customer

Clint Oram, CTO & Co-Founder, SugarCRM.