Munich, January 29, 2019 - RTSoft GmbH has successfully launched the Sugar Sugar CRM solution, a user-friendly, customizable and efficient Customer Relationship Management (CRM) system. Leading in the implementation was Fellow Consulting AG, an international provider of CRM solutions and digital applications.
RTSoft GmbH is a leading provider of software products and services for the embedded sector as well as modern IoT solutions. RTSoft has over 26 years of experience in the development of intelligent products with integrated computing units, as well as in network control technology, from microgrids to ultra-high voltage networks. The company employs over 120 highly skilled programmers and systems software engineers who specialize in R & D services and the development of new marketable products.
To make business processes more effective, profitable, and drive business growth, RTSoft has chosen the innovative, flexible, and cost-effective SugarCRM solution. As a competent SugarCRM partner, Fellow Consulting AG has accompanied RTSoft during the requirements analysis, the design phase and the implementation, right up to the rollout of the solution, and also undertakes maintenance during operation.
RTSoft uses Sugar for efficient marketing and sales processes. In the future, customer management, sales force control, communication with customers and their documentation will all take place on a single platform, the Sugar Platform. All marketing activities, such as the newsletter "shipping to customers and partners", lead management or the follow-up of trade fairs, are also controlled via the platform. The results of marketing and sales campaigns can be better captured and are more transparent. All teams have at all times a complete overview of the current status of customer data, sales and marketing activities.
"We are very pleased with the quick and smooth implementation of Sugar at RTSoft. The high level of transparency over the complete customer journey allows RTSoft to make faster and better decisions. This has given RTSoft a huge competitive advantage, "says Thomas Dillinger, co-founder and Managing Partner of Fellow Consulting AG.
Based on many years of experience and extensive know-how, Fellow Consulting was able to introduce the CRM solution at RTSoft quickly and cost-efficiently and coach the teams in a targeted manner so that the new software could be put into operation quickly. During the implementation, Fellow Consulting always focused on the individual needs of the customer.
RTSoft is an innovative company with more than 26 years of experience in software development and implementation, over 150 highly skilled professionals delivering unmatched and over 900 completed projects. They are experts when it comes to making things smart: from hardware-related software engineering to middleware and logic programming to front-end engineering RTSoft provides valuable services throughout the life cycle of your project: consulting, Development, project design, implementation, technical support. For more information visit: www.rtsoft.de
About Fellow Consulting
Fellow Consulting AG, based in Poing near Munich, Germany, is a global solution provider for CRM consulting and implementation services. With one of the most experienced teams of CRM consultants in Germany and Europe, Fellow supports numerous clients of various industries and sizes from the conception to the implementation of their CRM projects. In addition to innovative products such as the CRM apps "CRM Couch", "CRM4Mobile", the CRM Offline Client "CRMGadget2Go" and various synchronization solutions for Outlook, Lotus Notes or Gmail, Fellow Consulting also develops mobile business applications for almost any purpose. For more information visit: www.fellow-consulting.com
SugarCRM provides companies with the most agile and cost-effective Customer Relationship Management (CRM) solution with just the right tools to build exceptional customer relationships. Traditional CRM systems focus primarily on management and reporting capabilities. Sugar, on the other hand, focuses on the individual and helps to coordinate the actions of employees with customer contact and to provide the right information at the right time for them to make the customer experience something out of the ordinary. The headquarters of SugarCRM is in Cupertino (California, USA) in Silicon Valley, the European headquarters are in Munich. The company is supported by Accel-KKR. More than 2 million end users in 120 countries rely on SugarCRM.www.sugarcrm.com/de
Muehlhausen Marketing and Communication
+49 170 8513362
Martina Knappe, Director EMEA Marketing
SUGARCRM Germany GmbH
Erika-Mann-Str. 53 | 80636 Munich | germany
+49 89 18 91 72 216 | in: +49 170 735 1638
Last Update: February 2019