Case Studies

SugarCRM helps organizations gain & retain customers. Learn how Sugar can help streamline sales, marketing and support across your organization.

“Prior to Sugar, issue resolution could take hours or days. With Sugar…we can analyze the issue, have one phone call, and put it to bed.”
We are confident in the fact that Sugar is future proof – and will integrate with our updated ERP system as seamlessly as it did with our present...
When it comes to performance, Sugar kicks the competition out of the water.
Using Sugar has brought many benefits to our customer service operation. We now have greater insight into customer interactions and service issues.
Sugar’s been great for us and completely changed the way we work. It’s allowed us to centralize our database and manage our accounts, contacts, and...
We’re already back to the same level of efficiency and capability that we had with Salesforce, and we are beginning to take advantage of the switch...
With Sugar, we can see the last time a customer was contacted and the nature of the contact: call, email, meeting, etc. It’s updated constantly, and...
Automating processes with Sugar has reduced processing time by 65%. It’s allowed a dramatic shift from processing mundane, day-to-day tasks to adding...
Sugar’s made us 20 percent more efficient. For example, if a problem needed to be handled by customer service, it would take us a minute or two just...