uShip Increases Sales and Support Efficiency 20% With Its SugarCRM Customer Engagement Platform
If you’re a fan of A&E’s hit reality show, Shipping Wars, you’re already familiar with our customer, uShip. On the show, six independent shippers bid to transport items that traditional carriers won’t touch. These are things like furniture, vehicles, pets, and… you name it!
uShip is the shipping marketplace used by the show, connecting shippers of large, oversized items with customer-reviewed service providers. uShip prides itself on being an open, transparent marketplace where consumers and businesses can compare and book upfront quotes, name their own price or receive auction-style bids from 300,000 transportation service providers.
uShip lacked the information infrastructure to support calls generated by key partnerships, including eBay Motors, Cars.com, Ritchie Bros. Auctioneers and several others. Additionally, the company’s commercial accounts require longer-term management than retail customers and uShip needed a system that could accommodate both.
Realizing the need for a comprehensive solution to streamline processes, uShip eliminated its use of GoogleDocs, spreadsheets, internal systems and pen and paper to manage its customer pipeline. It evaluated Sugar, Salesforce and Microsoft Dynamics, but ruled out the latter two in favor of SugarCRM. The fast growing company then enlisted SugarCRM partner W-Systems Corp. to help customize and roll out its Sugar deployment.
Today, uShip is managing its growth with an efficient, user-friendly system in the form of Sugar. By deploying Sugar, uShip has:
- Boosted efficiency by 20 percent
- Accelerated reporting, saving six to eight hours per week
- Increased customer conversion rate via Asterisk integration
For more on uShip’s work with W-Systems Corp., check out their case study.
