The Scoop: SugarPredict Powers Automated Sales & Service Sentiment Analysis

Our quarterly release is here! With the latest release from Sugar, users of Sell and Serve will have insights into every customer interaction and empower reps to understand the customer and prospect’s needs like never before with the expansion of powerful artificial intelligence capabilities.

This release brings an enhancement that your sales teams are definitely going to love. Many Sugar Serve users are enjoying SugarLive—our omnichannel tool that lets service reps from any industry to communicate in real-time with their customers. This update doubles down on providing sellers roadblock-free experience. We are pleased to announce that SugarLive is now available to all Sugar Sell users! Additionally, SugarLive will include sentiment analysis for both Sell and Serve. Sentiment analysis is backed by Sugar’s powerful AI engine, SugarPredict, and will record sentiment for both the customer and the sales rep or customer service agent.

In other great news, we’ve listened to your feedback, and we are happy to introduce a highly configurable Portal Theme Designer. We’ve made the Sugar Serve portal interface customizable, allowing customers to design their own portal with color schemes, logos, banners and more.

Sugar Market, which in the last release, focused on enhancing the sync between Sugar Sell and Sugar Market, brings Dynamic Distribution Lists, another exciting enhancement that allows Market users to segment audiences based on any of the information they have in Sugar Sell.

This release really is a testament to the value of the Sugar platform. When customers use multiple Sugar products together, we can help them achieve far better business outcomes.

There’s more to this release including a few hidden gems we are excited about. Check out the video above to learn what else is unleashed within this Sugar release, and read our press release.

About the Contributor
Roxana Rangu
Roxana Rangu Prior to joining the SugarCRM team, Roxana worked in the marketing field for more than a decade. She loves good content, virtual events, and smart marketing. Though she fell in love with every aspect of digital marketing, video editing, and organizing high-level of experience webinars tops Roxana’s list of favorite projects. When she’s not making magic at her desk, you’re likely to find her painting, lifecasting, or admiring architecture when exploring her way through the world.