Making the Most of SugarClub: A Close-Knit Community of Sugar Experts and Customers

The SugarClub has been around for several months already. The goal of The Club was to transition from a traditional technical forum to a personalized user experience driven by global collaboration and engagement. Contrastingly to the traditional Sugar Community, SugarClub aims to preserve the same information-rich content, while surfacing all resources in one place to better serve our customers.

How to Navigate the Three Cornerstones of SugarClub

SugarClub was created to enhance end-user, partner and collaborator experience, and networking, and is built on three main pillars: Engage, Learn and Explore.

The new Sugar Club aims to improve collaboration between users, partners experts.

1. Engage Your Peers

This cornerstone of SugarClub is a place where users can contribute to The Club with Sugar best practices as well as learn from one another. Engage is the house of all thought-leadership and best practices content, where you can find and share innovative and creative solutions, meet fellow users, and inspire new approaches.

2. Learn & Get Certified

The learning component also plays a significant role in SugarClub, preserving the information-rich content that was previously available in the SugarU portal, as well as surfacing product best practices, tutorials, and processes content. The Learn section also enables users to get their Sugar certifications, improve learning pathways, find learning resources, and join live training classes, directly from SugarClub.

The Learn component aims to enable Sugar users to discover innovative ways of using Sugar products.

3. Explore Sugar Products

This is the corner to explore product-specific answers to some of the most common Sugar questions, and surface technical-focused content, more suitable for Admin and End Users. The Explore corner contains all Product Guides that will make using all Sugar products easier, as well as all the necessary resources that will allow them to become successful Sugar users. Not finding what you’re looking for? Ask a question and let fellow users, partners, and Sugar experts help you out in real-time.

The new Sugar Club also emphasizes the importance of exploring product-specific topics.

User-Friendly Interface for a Dash of Extra HD-CX

SugarClub features a user-friendly interface. Once you log into your account, the main page features the content most relevant to you. The Club lets you search for groups, content, resources with keywords, and helps you navigate each key-component presented above.

The team here at Sugar also uses The Club to learn new tips and tricks from our customers on using Sugar products. Their perspective and unique use cases help us understand their favorite features and plan further future developments.

Stay Tuned!

The SugarClub is growing. Join like-minded peers, experts, and collaborators for everything Sugar. Until then, you can get in touch with us and let us know what you think about our fresh community or watch our webinar to learn How to Get the Most from Sugar’s Online Community.

  • SugarClub
  • SugarCRM
About the Contributor
Mihaela Chiurtu
Mihaela Chiurtu As a Marketing Content Writer, Mihaela is passionate about branding, content strategies, and customer interactions. When outside the office, Mihaela is a Netflix binge-watcher, skincare geek, and music lover.

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