CRM: On-Demand or On-Site
By Tim Clark, The FactPoint Group
The rise of Software-as-a-Service (SaaS) is changing the way enterprises pay for and use customer relationship management (CRM) software. Should your company's CRM system be managed by an outside vendor or managed internally by your own IT staff?
Business leaders should assess their CRM options based on software functionality, customization, integration, vendor lock-in and strategic fit. This white paper identifies issues that buyers should analyze to decide which CRM deployment option best suits their specific needs.
Download this white paper outlining a decision-making framework to help companies decide which delivery option suits them best.