What's new in Sugar

With the new Sugar release, we are taking a bold step forward in delivering a fantastic user experience.

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What makes SugarCRM sweet

Learn how to cut through noise and drive personalized, relevant prospect engagement that generates high quality leads.





Brand new UI

Our updated user interface makes finding and working with your customer information easier than ever. We've combined three navigation bars into a single new one, so you’ll spend less time navigating and more time working productively. There's also a new collapsible footer that conveniently displays any integrated applications.

Brand New UI
Navigate Sugar



More Powerful Search

Find the information you need faster with full text search. In just a few keystrokes you'll see top results. It's quick, it's incredibly useful, and it even searches custom modules and fields.




Better Calendar

You'll love the improvements we've made to Sugar's calendar. Create recurring meetings and calls and change their duration with the easy new drag and drop calendar interface. Send automated email reminders before your meetings to boost attendance. Invite contacts outside of Sugar to your meetings. View meeting details in other calendars with the new iCal integration. Sync your meetings to popular calendar applications with the Sugar Plug-ins for Microsoft Outlook and Lotus Notes.

The New Calendar
Faster Performance



Faster Performance

Sugar is faster than ever. Our engineers tell us it's due to "client-side resource caching,” "reduced 'getImage' load times,” and "faster listview queries.” What it means if you're not a software developer (or even if you are) is noticeably quicker page loads and shorter response times. Everything feels "snappier” so Sugar's more enjoyable to use and work gets done faster. It's just another example of Sugar's "user first” design philosophy.




Mobile Versatility

Stay productive anywhere with Sugar mobile apps. Our latest, SugarCRM Mobile, manages activities, accounts, opportunities and more, from your iPhone or Android phone. One-touch access from a contact to email, text messages, even maps, makes it Sugar in the palm of your hand. Sugar also has native apps for Android and BlackBerry devices, and enables access from most mobile browsers, so now anyone can enjoy the power of Sugar no matter where they are.

Sugar Mobile
Faster Performance



Insightful Forecasting

Sugar makes sales forecasting easy, predictable, and accurate. See your quota, quota achievement, and pipeline numbers in active graphs, so you always know where you stand. Try scenarios in draft form before committing to a forecast. Edit inline to save time and effort. Manage team forecasts with single-click access to individual reps’ numbers.


"The new collaboration between IBM and SugarCRM helps sales teams to be even more efficient in working with clients, helping them close deals faster..."

Jeff Schick, Vice President, Social Software, IBM

More new features

MS Outlook

Microsoft Outlook

Enhanced Microsoft Outlook integration

MS Outlook

IBM Connections

Give your customers an enhanced social business user experience with our new integration with IBM Connections

MS Outlook

Smarter Commerce

Expand the reach of IBM Smarter Commerce with an ever-expanding set of IBM integrations

MS Outlook

IBM PureSystems

Sugar is ready for IBM PureSystems with a pre-integrated application pattern for the new IBM PureApplication System

For developers and Sugar administrators

we've made a bunch of under the cover improvements. The most important ones are:

Performance improvements to our UI and database as well as a new client side-caching framework.
Infrastructure improvements for our Sugar On-demand customers.
Architecture improvement where we have refactored our database and introduced a pluggable architecture allowing developers to more easily integrate other business applications.
Platform improvements with enhanced support for different email and browser platforms.

Release Archive

Release notes