Social Media & Customer Service
So you are leading your organization's customer service. Along comes social media. As if your customer service team isn’t busy enough - multitasking with phone calls, chats, email responses and managing other work tasks in the universal queue. Social media (Twitter, Facebook, YouTube, etc) is just another channel of communication for your team to handle, right? Consider this: There is a much larger picture unfolding with the adoption of social media within customer service.
Now that we all are beginning to understand the “how to use it” and “why use it” of social media, we can begin to observe the broader effects of social media on the business at large. So, how does social media for customer service affect our business overall?
This webcast will look at how social media has become the Force Multiplier for customer service for businesses. It not only reduces the cost of customer service, but customer service can become a revenue preservation and generation center by supporting all other departments in the company. Come here how you can not only transform your own career, but also get a seat at the executive table by contributing to the overall corporate level goals of the company. It's time Customer Service got the respect it deserves.
Dr. Natalie Petouhoff, Chief Strategist, Executable Social Media Strategies, Inc.
Chris Bucholtz, Editor-in-Chief CRM Outsiders, SugarCRM