How to Choose the Right CRM
Sales information's falling through the cracks, marketing's leads are disappearing into a black hole, and support has to deal with calls as if your customers are strangers. It's time for a CRM system! But which application is right for you? And should you go on-premise, hosted or in the cloud? And how do you match the CRM application's capabilities with your needs? We'll cover all these issues in practical terms, and we'll even address the issue of whether the timing is right to buy a CRM system now.
Chris Bucholtz, Editor-in-Chief, CRM Outsiders, SugarCRM