The Future of Your Call Center
You've invested in SugarCRM. You have a customer service organization or call center that is most-likely the "face" of your company answering questions, taking orders and engaging with your customers every day. But how do you equip your call center agents with all of the information they need to effectively and efficiently provide optimum customer service and drive revenue?
Integrating your call center platform with SugarCRM can create a powerful tool that harnesses your customers' information to deliver real-time data to your agents allowing them to service your customers with the highest level of service available. As the evolution of a "call" continues to expand into multi-channel communication vehicles, your call center needs to evolve as well. In this free webinar, you will learn how combining your CRM solution with Infra Call Center/your call center will give your customers a more rewarding experience each time they contact your company.
Who should attend:
Call Center Managers
What will you learn:
- How to provide better, faster customer service
- How to drive revenue through outbound campaigns
- How to decrease operational expenses
- How social media impacts your call center
- Understand all the ways your customers reach you now and in the future
Speaker:
Jim Southwell,
General Manager at Infratel