Case Studies - Customer Support

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Business Issue: The UEM Land Group is the master developer and primary landowner in the regional city of Nusajaya in Malaysia. The company was...
Business Issue: ihub Media Group is Asia's leader in Internet Marketing. It is the media sales representative for web publishers such as Facebook,...
Business Issue: In 2006, Trans - Tasman Business Circle began to feel serious growing pains. The company very quickly grew from a two-person office...
Business Issue: Unanimis is on the cutting-edge of the digital advertising industry where the ability to respond to rapid change while maintaining a...
Business Issue: iQom Business is a growing company that needed a centralized yet scalable CRM system that was open and flexible enough to expand...
Business Issue: Geovariances management required a 360-degree view of the customer lifecycle, from marketing through until sales and support Problem...
Business Issue: Rapid customer growth was overwhelming sales and service delivery teams. Problem: Sales people were using Excel spreadsheets to track...
Business Issue: Multiple product and services offerings meant that Community Telco management lacked effective communication and transparency...
Problem: Rapid growth among its global sales force and the opening of regional offices across the world required the company to seek a new...
Problem: Difficulty automating a large number of transactions Inability to follow-up on subscription renewals Long wait times between feature...

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