Case Studies - Customer Support

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Business Issue: Multiple product and services offerings meant that Community Telco management lacked effective communication and transparency...
Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...
Problem: Rapid growth among its global sales force and the opening of regional offices across the world required the company to seek a new...
Problem: SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony system so agents could provide students with...
Problem: Induplast had multiple silos of customer information which hindered Induplast's ability to collaborate when solving customers' problems...
Problem: ion-ip was hindered by minimal communication between regional offices and segmented departments Lack of analytical tools made it...
Problem: Difficulty automating a large number of transactions Inability to follow-up on subscription renewals Long wait times between feature...