Case Studies - Customer Support
Business Issue
Although SOMEFLU had developed a CRM system in house, the company wanted to increase its ability to monitor marketing initiatives and...
Business Issue
The TechLiveConnect (TLC) remote tech support service provides advanced, remote technology support to consumers and small businesses....
Challenges:
Relevant customer information used to be noted and processed in numerous Excel files by employees at BluEnergyControl in a time-...
Business Issue:
BancVue has a complex account management infrastructure with a diverse set of teams that maintain a strong commitment to the highest...
Business Issue:
3Dconnexion employed a wide variety of systems, including Salesforce.com, Outlook and individual country CRM solutions to manage...
Business Issue
TengoInternet serves 1,000 operators of private and state campgrounds, marinas, and oil field housing units in the U.S. and Canada...
Business Issue:
As One Financial's reputation for great investment opportunities and exceptional customer service grew, its business expanded...
Business Issue:
As a growing company, Advanced Glazings required a CRM solution that could support its opportunity-centric business model as well as...
Business Issue: Welland was experiencing rapid growth among its customer base
Problem:
An outdated software system was unable to handle the increase...
Problem:
Zenoss needed to replace an antiquated system of hand-written scripts used for lead flow and generation with an automated CRM system....
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