Case Studies - Customer Support

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Business Issue: USAFact is an Internet based pre-employment screening company that has been in business for over thirty-three years. It represents an...
Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...
Problem: SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony system so agents could provide students with...
Problem: Induplast had multiple silos of customer information which hindered Induplast's ability to collaborate when solving customers' problems...
Problem: ion-ip was hindered by minimal communication between regional offices and segmented departments Lack of analytical tools made it...
Business Issue As one of the most successful United Van Lines agency groups, every customer interaction is integral to Hilldrup’s success. However,...
Business Issue Fulfillmentcompanies.net has two sets of customers: vendors who provide warehousing services and businesses looking for those services...
Business Issue Much of the relevant information for the City of Rijswijk’s Customer Care Centre was held in a disparate array of recent and historic...
Businesses Issue B2V is a social welfare group whose activity revolves around three main areas: retirement, personal protection and health insurance...

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