Case Studies - Customer Support

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Business Issue: As the leading automobile company in the country of Colombia, GENERAL MOTORS COLMOTORES SA (GM Colombia) is committed to providing...
Business Issue: USAFact is an Internet based pre-employment screening company that has been in business for over thirty-three years. It represents an...
Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...
Problem: Bright House Networks required a CRM solution that was open and flexible enough to be customized into a customer interaction platform with...
Problem: SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony system so agents could provide students with...
Problem: Induplast had multiple silos of customer information which hindered Induplast's ability to collaborate when solving customers' problems...
Problem: SACE's expansive growth led to multiple systems of managing customer information SACE's unique line of business required a CRM system that...
Problem: ion-ip was hindered by minimal communication between regional offices and segmented departments Lack of analytical tools made it...
Problem: Outgrew homegrown CRM system Difficult to manage customer relationships as the company grew Duplicated efforts due to lack of integration...

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