Case Studies - Customer Support

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Business Issue uShip is the shipping marketplace used by the A&E’s hit reality show Shipping Wars. The company has experienced significant growth...
Business Issue Generali Hellas strongly believes that access to information and immediate response to customer needs and demands is imperative....
Business Issue Banking often requires a long sales cycle. So, as a premium provider of financial services to northern California businesses, Bank of...
Business Issue Although SOMEFLU had developed a CRM system in house, the company wanted to increase its ability to monitor marketing initiatives and...
Business Issue The TechLiveConnect (TLC) remote tech support service provides advanced, remote technology support to consumers and small businesses....
Business Issue: BancVue has a complex account management infrastructure with a diverse set of teams that maintain a strong commitment to the highest...
Business Issue: 3Dconnexion employed a wide variety of systems, including Salesforce.com, Outlook and individual country CRM solutions to manage...
Business Issue TengoInternet serves 1,000 operators of private and state campgrounds, marinas, and oil field housing units in the U.S. and Canada...
Business Issue: As One Financial's reputation for great investment opportunities and exceptional customer service grew, its business expanded...
Business Issue: As the leading automobile company in the country of Colombia, GENERAL MOTORS COLMOTORES SA (GM Colombia) is committed to providing...

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