Case Studies - Customer Support

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Business Issue uShip is the shipping marketplace used by the A&E’s hit reality show Shipping Wars. The company has experienced significant growth...
Business Issue Generali Hellas strongly believes that access to information and immediate response to customer needs and demands is imperative....
Business Issue Banking often requires a long sales cycle. So, as a premium provider of financial services to northern California businesses, Bank of...
Business Issue Although SOMEFLU had developed a CRM system in house, the company wanted to increase its ability to monitor marketing initiatives and...
Business Issue The TechLiveConnect (TLC) remote tech support service provides advanced, remote technology support to consumers and small businesses....
Business Issue: 3Dconnexion employed a wide variety of systems, including Salesforce.com, Outlook and individual country CRM solutions to manage...
Business Issue: As One Financial's reputation for great investment opportunities and exceptional customer service grew, its business expanded...
Business Issue: USAFact is an Internet based pre-employment screening company that has been in business for over thirty-three years. It represents an...
Problem: Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform The...
Problem: By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...

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