Case Studies - Customer Support
Problem:
Affinity4 required a CRM solution that could consolidate its various product and service offerings onto a single software platform
The...
Problem:
By early 2007, rapid growth meant AXXES required a new CRM solution that could handle promotion, marketing and customer service tasks for...
Problem:
Bright House Networks required a CRM solution that was open and flexible enough to be customized into a customer interaction platform with...
Problem:
SIM University needed a CRM system that would tightly integrate with it’s IP PBX telephony system so agents could provide students with...
Problem:
Induplast had multiple silos of customer information which hindered Induplast's ability to collaborate when solving customers' problems...
Problem:
ion-ip was hindered by minimal communication between regional offices and segmented departments
Lack of analytical tools made it...
Problem:
New employees were having issues getting acclimated to UZO’s internal tool for tracking customer service inquiries
UZO’s heavy use of the...
Problem:
Outgrew homegrown CRM system
Difficult to manage customer relationships as the company grew
Duplicated efforts due to lack of integration...
Business Issue
uShip is the shipping marketplace used by the A&E’s hit reality show Shipping Wars. The company has experienced significant growth...
Business Issue
Much of the relevant information for the City of Rijswijk’s Customer Care Centre was held in a disparate array of recent and historic...
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