Case Studies - Call Center

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Business Issue: Paper and pen were alive and well at Security Public Storage (SPS). It was using an antiquated system where key information was...
Business Issue: TRS needed a highly robust call center solution that would integrate tightly with its phone system and other business applications....
Business Issue: JAB Broadband needed a call center solution to manage technical support for its customer support team. Requirements: Provide an...
Business Issue: Colloquy, a division of Kaplan University, provides online education systems for academic institutions worldwide. In late 2008,...

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