Upcoming Events

11 May 2016 Power has shifted to the digitally connected customer, and business models designed for a more predictable world are fast becoming redundant or...
25 May 2016 Defining Moments: Create Insight. Transform Experiences. Drive Growth.   Defining moments mark major shifts—in an industry, enterprise, career or...
22 Jun 2016   Embracing the voice of the customer to always put the customer first & deliver seamless multi-channel journeys & experiences for results...
15 Nov 2016   Create Business Impact Through Customer Experiences   Today’s CX leaders must create experiences that meet or exceed customer expectations to drive...