CRM for Utilities

Managing the Customer in a Deregulated World

Utilities continue to cope with deregulation, seeking ways to boost revenue while controlling costs in a world where informed customers have the power of choice.


SugarCRM enables utilities to build more profitable and durable customer relationships, delivering visibility across all channels to field agents and call center representatives. Sugar is the ideal solution for promoting and tracking utility programs, upselling current customers with relevant offers based on advanced analytics, and reducing call volume to service centers with self service portals. Plus, Sugar integrates easily with industry-standard back-office systems.


We have an in-depth knowledge of customer relation management and of SugarCRM, reinforced by our partnership with the editor and Authorized...