CRM for Utilities

Managing the Customer in a Deregulated World

Utilities continue to cope with deregulation, seeking ways to boost revenue while controlling costs in a world where informed customers have the power of choice.

 

SugarCRM enables utilities to build more profitable and durable customer relationships, delivering visibility across all channels to field agents and call center representatives. Sugar is the ideal solution for promoting and tracking utility programs, upselling current customers with relevant offers based on advanced analytics, and reducing call volume to service centers with self service portals. Plus, Sugar integrates easily with industry-standard back-office systems.

Whitepapers

Download this Ovum Report to learn about IBM's significant transformation in the move away from a traditional sales approach of micro-managing the...

In the year since the IBM partnership was signed, SugarCRM has taken significant steps in becoming large-enterprise-ready in terms of the...

Mobility is a major trend in customer facing software because it underpins a company’s ability to support lead business practices. How you adopt...

Partners

Ysance est une société de conseil et de réalisation de projets CRM et travaille avec SugarCRM depuis de nombreuses années. Nous accompagnons nos...

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