CRM for Support
Retain the customers you have
Acquiring new customers is much more expensive than retaining the ones you have. And with SugarCRM, you can deliver the kind of customer support that builds long-term relationships - handling customer service issues quickly and effectively. You’ll be able to centralize service requests across channels, manage inbound emails, share knowledge throughout the service organization, track incident frequency, and measure responsiveness. You can even defray customer support costs with a self-service portal.
Customer Success Stories
Bhea created a customized module for our Sugar solution that on its own saves TLC agents 100 hour per week.
SugarCRM Streamlines Customer Support and Improves First Call Resolution for JAB Broadband
Webcasts
Tuesday, June 4, 2013 3:00 pm (GMT+1) - Sugar Community Edition can only go so far to keep in tune with your businesses demands. Join us to discover...
Whitepapers
This report explores how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to...
Are you facing the challenge of selecting a customer relationship management (CRM) software?
This buyer’s guide will show what CRM vendors...
Partners
Technology Advisors is a leading business and technology consulting company specializing in the development of CRM strategies and technology...
Epicom is a proven business problem solver with extensive experience customizing, implementing and supporting SugarCRM systems in diverse...
Levementum is a global consulting and technology services company that focuses on xRM (relationship management) for businesses, non-profits, and...
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