CRM for Government and Public Sector

Improving the Delivery of Vital Citizen Services

CRM is one of the many private sector business practices that have migrated to the public sector. While the private sector concentration on profit does not apply in government, the focus on efficiency, cost reduction, and service quality does. With slight adjustments, CRM principles and core activities easily conform to the government agency environment. For example, lead management processes can be used to segment and target the audience for citizen services.

SugarCRM enables public sector agencies to craft CRM solutions that match organizational processes such as benefits eligibility assessment, claims management, and service delivery change notification. Sugar’s data model and flexible architecture also supports shared solutions that cross agency boundaries and integrate with legacy systems.

Customer Success Stories

Our senior technical people were able to download the open source version of SugarCRM code with documentation, and have it up and running and...
Sugar has been invaluable to us. It has helped us create a 360-degree view of the customer and provided staff with direct access to the relevant...
Teachers' Retirement System of the City of New York Supports Retiree Benefit Management System with SugarCRM

Partners

SYNOLIA is the oldest SugarCRM partner in the world and in 2004 was the first SugarCRM Gold Partner in France. It currently serves more than 250...

Customer Relationship Management (CRM) is a business strategy – one that is reinforced and supported through software. That’s why, as part of our...

ProvidentCRM is a global consultancy specialising in Sugar development, support and hosting. We are one of Europe’s Leading SugarCRM partners and...

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