CRM for Government and Public Sector

Improving the Delivery of Vital Citizen Services

CRM is one of the many private sector business practices that have migrated to the public sector. While the private sector concentration on profit does not apply in government, the focus on efficiency, cost reduction, and service quality does. With slight adjustments, CRM principles and core activities easily conform to the government agency environment. For example, lead management processes can be used to segment and target the audience for citizen services.

SugarCRM enables public sector agencies to craft CRM solutions that match organizational processes such as benefits eligibility assessment, claims management, and service delivery change notification. Sugar’s data model and flexible architecture also supports shared solutions that cross agency boundaries and integrate with legacy systems.

Partners

SYNOLIA is the oldest SugarCRM partner in the world and in 2004 was the first SugarCRM Gold Partner in France. It currently serves more than 250...

Customer Relationship Management (CRM) is a business strategy – one that is reinforced and supported through software. That’s why, as part of our...

Levementum is a global consulting and technology services company that focuses on xRM (relationship management) and eCommerce for businesses, non-...

Provident CRM is a global CRM consultancy specialising in Sugar, business process improvement tools and systems integrations. We are among the top...

OpenSesame is an expert in the implementation of CRM (Sugar) and ECM (OpenIMS) to establish a 360° view of your customers and partners within a...