What Partners are saying about Sugar

Adobe EchoSign

"Adobe EchoSign is the leader in esignatures and web contracting, and our customers are passionate about the value EchoSign brings to their organization," said Amy Wang, product manager at Adobe EchoSign. "With direct integration into SugarCRM, EchoSign delivers a seamless, secure and compliant online contracting process - contracts are sent directly from the native SugarCRM interface requiring no additional training, signers can execute contracts online in a matter of minutes versus days or weeks, and executed contracts are archived in SugarCRM, offering visibility across the organization."



"CRM is only as good as the information it contains," said Neil Jones, partner development manager at Clicktools. "Clicktools makes it easy for SugarCRM users to collect customer information at all stages of the customer journey and integrate it into Sugar6.5 in real-time. Whether it is through surveys, call scripts or web forms, Clicktools easy to use application drives improvements in customer experience and enhances the single view of the customer while reducing costs."



"Organizations around the world want to attract and retain the best customers, improve brand loyalty, and increase customer satisfaction while lowering operational costs," said Jeff Schick, vice president, social software, IBM. "For social business, creating an exceptional customer experience using social and analytics tools is critical to meet the needs of today's customers. The new collaboration between IBM and SugarCRM helps sales teams to be even more efficient in working with clients, helping them close deals faster."


Lucid Imagination

"We are very pleased that SugarCRM has chosen LucidWorks as a way to bring open enterprise search to its own open-platform CRM product," said Paul Doscher, CEO for Lucid Imagination. "By connecting with LucidWorks, SugarCRM is improving their customers' search experience by delivering the search power behind many of the world's largest e-commerce sites and enterprises with open platform Apache Lucene/Solr."


NextPrinciples, Inc.

"We are excited about the value that we can bring to the growing SugarCRM user community," said Satya Krishnaswamy, CEO for NextPrinciples. "NextPrinciples Insight-to-Action is designed to bridge the worlds of social media and CRM by combining simplicity and powerful analytics for business users."


Riva CRM Integration

"Riva syncs Sugar 6.5 directly to Microsoft Exchange on the back end," said Trevor Poapst, VP marketing and sales for Riva CRM Integration. "So, whether Sugar customers are using Outlook 2010, Outlook Web Access, Office 365, Outlook 2011 for Mac, iPad, iPhone, Android or BlackBerry devices, Riva has them covered with the best sync solution on the market."



"SugarCRM's large and thriving developer and technology partner ecosystem remains one of the key drivers for our customers seeking a CRM solution," said Adam Blitzer, co-founder and COO for Pardot. "The open platform model makes it easy to develop world-class extensions and allows integration between the companies. By pairing Pardot's marketing automation solution with SugarCRM, our customers get a flexible and customizable marketing and sales system that can run on any hardware or cloud."



"We believe that the seamless integration of Partner and Customer Relationship Management is essential for any company with an indirect route to market," said Mike Morgan, CEO of RelayWare. "That's why the two companies chose each other's technology to manage our own customer and partner relationships and why we're building our integration solution for a Summer 2012 release. It will provide SugarCRM customers with a host of high-value features including a powerful CMS offering multi-lingual, content-rich, user-profile-aware partner portals, a broad range of on-portal self service tools and back-office automation for the entire partner lifecycle and every conceivable partner program."



"Sugar 6.5 makes it even easier for users to find and access customer details," said James Messer, CEO and co-founder of Transverse. "By combining this latest release of Sugar with the TRACT activity-based billing module, Sugar users will garner more value from their relationships with customers."



"By integrating UserVoice with SugarCRM we've created a seamless, easy-to-use customer solution that combines the best of both platforms while ensuring that customer support agents in UserVoice and sales staff in SugarCRM always have a complete picture of all customer activity across both systems," said Richard White, CEO of UserVoice. "Customer service in UserVoice is enriched by instant access to sales and account activity from SugarCRM and all customer support requests and customer feedback originating in UserVoice are pushed to SugarCRM in real-time, making SugarCRM a complete record of all customer activity."



"To provide the best possible customer service, companies need to connect critical sales and customer service information," said JD Peterson, vice president of product marketing at Zendesk. "The integration between Sugar 6.5 and Zendesk makes organizations more productive by allowing a single view into every customer interaction. This ensures improved cross-departmental communication and high levels of customer satisfaction."