Highland Solutions

Highland Solutions assesses and solves business issues ­ using technology as our tool ­ for companies of all sizes. With a focus on creating effective business systems, we address a wide range of business needs. Our service offerings include systems integration, cloud computing, custom development, e-commerce, social business platforms and customer relationship management (CRM) systems. We are the right business partner to develop and amplify technologies into business solutions.

Our organization has a client retention rate of over 90% and long-term engagements (some lasting more than ten years). We come alongside our clients to appreciate their unique business processes and needs; then tailor a solution aimed at improving customer experience, increasing productivity and raising profitability. Our teams have a wide range of experience creating solutions for sales, marketing and customer call centers across the finance, insurance, healthcare, manufacturing, distribution, higher education and staffing industries. Additionally, we are SSAE 16 SOC 2 Type I certified, and our solutions are designed to meet HIPAA and PCI security and compliance standards.

Sample list of projects:

  • Sales Automation
  • Marketing Automation
  • Call Center Automation
  • Catalog Management
  • Mobile Commerce
  • Analytics and Reporting
  • Improve Client Experience
  • Improve Call Center Operations
  • Staff Management and Scheduling
  • Payroll Tracking
  • Account visibility
  • Improved Forecasting
  • Mobile Sales Force
  • Eliminate Data Redundancies
  • Break down information silos
  • Measure KPI's
  • Segment Client Data
  • Identify New Income Streams

Sample list of projects by industry:

  • SugarCRM for Healthcare
  • SugarCRM for Higher Education
  • SugarCRM for Call Center
  • SugarCRM for Manufacturing & Distribution
  • SugarCRM Cloud Services (SSAE 16 certified for HIPAA compliance) SugarCRM and Customer Service Helpdesk

Sample list of projects by technology:

  • SugarCRM and SAP Integration
  • IBM Connections implementation
  • SugarCRM and IBM Connections Integration
  • SugarCRM and IBM Cognos Integration
  • SugarCRM and ERP Integration
  • SugarCRM and Back Office Integration
  • Migration from Salesforce to SugarCRM
  • Migration from Microsoft Office to SugarCRM
  • Magento and SugarCRM Integration
  • PHP Development Web Applications
  • Product Information & Catalog Management
  • Business to Consumer Commerce
  • (B2C) Business to Business Commerce (B2B)
  • Magento and Product Information
  • Management High Performance
  • Magento Cloud Hosting Services (SSAE 16 certified for PCI compliance)

Switch to Sugar from:

  • SalesForce | Siebel | SalesLogix
  • Dynamics | Spreadsheets

By Audience:

  • Administrators | Business Owners | Developers
  • Finance | IT | Marketing | Sales | Support 

More About Highland: 

Integrations by Name:

  • SemanticCRM

Vertical Focus by Industry

  • Education
  • Insurance
  • Non-Profit
  • Retail and Consumer
  • Services
  • Technology
  • Shipping and Transportation 

Integration Specialties

  • Marketing
  • Sales
  • Support
  • Platform