dotBase is the main Sugar partner in Switzerland since many years, with more than 50 CRM projects implemented and supported for renowned national and international companies and organizations based both in French and German regions.

dotBase helps its customers to digitally transform their customer relationship and to improve their services delivery capabilities, by implementing comprehensive CRM solutions aligned with their business strategy and goals.

Most of the time, our customers remain our customers in the long run, meaning that we not only helped them building their CRM processes and solution the first time, but we are continuously at their disposal with demanding SLA, for supporting users, improving the solution and resolving issues.

In addition to providing a complete set of professional services, from business analysis to training and support with all necessary technical tasks, we also provide hosting solutions in Switzerland when requested for legal questions or higher control of data and architectural integration.

Integrations by Name:
Bidirectional integrations with:

  • ERPs
  • E-commerce websites
  • Business applications
  • ECM solutions
  • Member Extranets
  • Legacy solutions

Vertical Focus:

  • Finance Relationship management and Compliance processes
  • Utilities Customer Services
  • Business Services Management and Delivery
  • Public Administration
  • Multimedia and Internet Services
  • Real Estate Sales and Rental
  • Professional Associations Member Management

Integration Specialties:

  • Telephony integration module for TAPI PABX
  • Online user assistance
  • UX improvements