SugarCRM Editions & Pricing
Have questions? Talk to a CRM Expert Now 
877.842.7276
| MOST POPULAR | ||||
|---|---|---|---|---|
Each edition includes:
|
Sugar
$30 |
Sugar
$45 |
Sugar
$60 |
Sugar
$100 |
| Datasheet | Datasheet | Datasheet | Datasheet | |
Sales Force Automation (SFA) |
✔ | ✔ | ✔ | ✔ |
| Marketing Automation |
✔ | ✔ | ✔ | ✔ |
| Support Automation |
✔ | ✔ | ✔ | ✔ |
| Customer Service / Call Center Automation |
✔ | ✔ | ✔ | ✔ |
| Key Feature Functionality | ||||
| Integration via web services API | ✔ | ✔ | ✔ | ✔ |
| Customizable Reporting | ✔ | ✔ | ✔ | ✔ |
| Advanced Customizable Reporting | ✔ | ✔ | ||
| Customizable Forecasting | ✔ | ✔ | ✔ | ✔ |
| Business Process Workflow | ✔ | ✔ | ✔ | ✔ |
| Social CRM | ✔ | ✔ | ✔ | ✔ |
| Sugar Mobile |
✔ | ✔ | ✔ | ✔ |
| Sugar Mobile Plus |
optional upgrade | ✔ | ✔ | ✔ |
| Sugar Plug-in for Microsoft Outlook | ✔ | ✔ | ✔ | ✔ |
| Sugar Plug-in for Lotus Notes | optional upgrade | optional upgrade | ✔ | ✔ |
| Customer self-service portal |
✔ | ✔ | ||
| Customer Support | ||||
| Customer support via Email | ✔ | ✔ | ✔ | ✔ |
| Submit and review status of support tickets online | ✔ | ✔ | ✔ | ✔ |
| Unlimited support |
✔ | ✔ | ✔ | ✔ |
| Phone support | optional upgrade | optional upgrade | ✔ | ✔ |
| Developer support | optional upgrade | optional upgrade | optional upgrade | ✔ |
| SLA uptime guarantee (Sugar On-Demand) | 99.5% | 99.5% | 99.5% | 99.5% |
| Storage (Sugar On-Demand) | 15GB | 30GB | 60GB | 250GB |
| Platform Support | ||||
| Run Anywhere | ✔ | ✔ | ✔ | ✔ |
| Access To a Sandbox | optional upgrade | ✔ | ✔ | ✔ |
| Source code access | ✔ | ✔ | ✔ | ✔ |
| MySQL and MS SQL server database support | ✔ | ✔ | ✔ | ✔ |
| Oracle 11g and IBM DB2 database support | ✔ | ✔ | ||
Have questions? Talk to a CRM Expert Now 877.842.7276
We also offer our Community Edition for free - a good way for developers to get to know Sugar. Requires PHP, a webserver and a database (stack installers are also available).
* Requires annual prepaid subscription with a minimum of 5 users
