SugarCRM and IBM

Our relationship with IBM leverages deep industry strength, transformational services capabilities and enterprise ready products to solve today's toughest CRM challenges.

Tell me more Read "IBM’s Adoption of Sugar"

Together SugarCRM and IBM provide industry-leading solutions with innovation, unparalleled flexibility, unique value, and reduced risk.


Sugar delivers relevant customer insight at every point of interaction for consistent, effective engagement. Our modern Sugar UX™ interface helps users quickly gain proficiency with rapid adoption and less training. Available integrations support IBM innovations in predictive analytics, Big Data, and IBM’s “next best action” solution.

Unparalleled Flexibility

Sugar’s open platform gives you exceptional freedom and control. Make unlimited customizations, integrate with third-party or legacy systems via modern APIs, and add new functionality with easy-to-use tools. A wide variety of IBM infrastructure integrations are available to deploy your solution on-site or in the cloud.

Unique Value

Sugar is a complete CRM system providing enterprise-grade email marketing, lead tracking, opportunity management, and customer care. Sugar can be extended seamlessly with IBM products and services that you have today or may add in the future.

Reduced Risk

You have the assurance that IBM has tested and deployed Sugar to customers ranging in size from 20 to over 55,000 users worldwide, that Sugar integrations meet IBM’s validation requirements, and that the global strength and industry depth of IBM Global Services.

More information

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Download the brochure to learn more about SugarCRM and IBM.

Download the brochure [DE]

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SugarCRM named a 2016 IBM Beacon Award Winner for Outstanding Commerce Solution.

Read the full press release here.

IBM Marketing Cloud for SugarCRM provides for a unified customer experience solution by leveraging customer data, providing analytical insights and automating relevant cross-channel interactions.

Read the full press release here.