Vocalocity Integrates with SugarCRM to Enhance On-Demand CRM Solution

Article type: 
Press Release

Business VoIP Provider’s Plug-In Developed to Support Marketing Automation and Customer Support

Atlanta, Georgia - April 24, 2012 - Vocalocity, the fastest-growing provider of voice over IP (VoIP) phone service for small- and medium-sized businesses, announced a new technology integration with SugarCRM, the world’s fastest-growing customer relationship management (CRM) company .The announcement was made at SugarCRM’s 6th annual SugarCon event, an annual customer, user and partner conference being held April 23-26, 2012 at The Palace Hotel in San Francisco, California.

This unique integration matches an incoming or outgoing call through any Vocalocity phone with data in a customer’s SugarCRM system to automatically track call history and display critical information.

“Our Vocalocity Desktop application equips users with business-class tools to better communicate with callers. With our SugarCRM integration, our customers will be able to more efficiently connect to client or prospect data to build relationships and close sales,” said Jonathan Alexander, vice president of engineering at Vocalocity. “Our partnership with SugarCRM has allowed us to deliver a critical time-saving utility to growing companies, and makes the already easy-to-use SugarCRM system even more fluid.”

“Vocalocity’s focus is on delivering a hosted phone solution to help growing businesses realize their potential, and we are glad to be aligned with a company dedicated to workplace efficiency and cloud-based, business-class products,” said Clint Oram, CTO, VP of product strategy and co-founder of SugarCRM. “Our mission is to empower organizations to gain and retain customers through efficiency, and the SugarCRM and Vocalocity Desktop integration enables users to collect the right data with each phone call, furthering the customer experience and driving productivity.”

This integrated solution supports the mission of small call centers, telesales, and customer support teams by combining the contact management features of SugarCRM with the call center features of Vocalocity. The business VoIP plug-in is compatible with Windows and Mac operating systems, and is available immediately. To learn more about the SugarCRM integration, visit www.vocalocity.com/SugarCRM.

About Vocalocity

Vocalocity is a cloud-based business phone provider with services and support especially tuned to help small businesses grow. Vocalocity ensures higher quality conversations through proprietary technology that differentiates its service from traditional VoIP providers. With cloud-based connectivity, businesses can work from anywhere while enjoying features that deliver large enterprise visibility and functionality. Vocalocity serves nearly 15,000 customers through U.S.-based call centers and provides features at half the traditional costs while never requiring a contract. The privately held company is based in Atlanta and was founded in 2007. For more information, visit http://www.vocalocity.com/.

About SugarCRM

SugarCRM makes CRM simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than ten million times and currently serve over 1,000,000 end users in 192 countries. Over 7,000 organizations have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld and Customer Interaction Solutions.

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