SugarCRM Widens Reach In Japan With SOFTBANK TECHNOLOGY ASP Enabling® Service Through CareBrains

Japan Technology Services Segment’s Core Company Joins SugarCRM Partner CareBrains In New Partnership

CUPERTINO, Calif.—September 24, 2007 — SugarCRM Inc., the world’s leading provider of commercial open source customer relationship management (CRM) software, today announced SOFTBANK TECHNOLOGY has signed a J-Gold partner agreement with CareBrains Inc., a Japanese SugarCRM strategic partner, to distribute SugarCRM solutions.The new partnership will service a broad range of customer needs by offering an ASP services utilizing SugarCRM.

“We are constantly looking for ways to improve the service we give our customers. We saw the value of having access to Sugar’s source code, which allows us to make very specific customizations to meet our needs for customers. We decided to go with SugarCRM,” said SOFTBANK TECHNOLOGY.

Drawing on accomplishments and experiences SOFTBANK TECHNOLOGY acquires through the development of a variety of the SOFTBANK Group systems, to provide a wide range of solutions including comprehensive support for e-business operations and also solutions for the design, construction, operation and maintenance of various types of networks and systems. The company has licensed a 100 user subscription within its customer call center.

With over 120 commercial customers in Japan and Asia, SugarCRM continues to increase its global presence with over 40 language packs and full international support throughout its commercial open source application. At 3.5 million worldwide downloads of Sugar Open Source and 2,000 commercial customers, SugarCRM has over 300 extensions and other enhancements contributed by its global open source development community, with Japan playing an extremely prominent role.

In January 2007, SugarCRM announced its strategic partnership with CareBrains Inc., the Japan-based provider of open source software application consulting, training, implementation and support. In response to growing demand for Sugar commercial open source products in the Japanese market, SOFTBANK TECHNOLOGY joins SugarCRM and CareBrains to provide their partners and customers access to SugarCRM partner program benefits, which include special partner Japanese language pack access, resell rights to Sugar commercial versions, and fully localized sales and marketing tools.

About SoftBank Technology’s ASP Enabling Service

The ASP Enabling service is a key strategic initiative of SOFTBANK TECHNOLOGY. Through this service SOFTBANK TECHNOLOGY offers the comprehensive services ranging from construction, operation of various ASP services to efficient back-office administration services.

About CareBrains

A strategic SugarCRM partner, CareBrains is leading the way in Japan to drive high-ROI solutions based on commercial open source business applications and their communities. CareBrains differentiates itself by offering optimized, pragmatic and innovative solution sets to its partners and customers while applying a highly collaborative approach with clients from business strategy identification through the implementation of customized action plans.

About SugarCRM

SugarCRM is the world’s leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. SugarCRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications. SugarCRM’s open source architecture allows companies to more easily customize and integrate customer-facing business processes in order to build and maintain more profitable relationships. SugarCRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers’ security, integration and configuration needs.

For more information, call (408) 454-6900 or 877-SUGARCRM toll-free in the US, email, or visit

Media contacts

Tara Spalding, SugarCRM

Jesse Casman, Page One PR for SugarCRM